May 08, 2018

Allscripts acquires HealthGrid patient communication platform

EHR vendor Allscripts has made an agreement to purchase patient communication app maker HealthGrid for $60 million in cash, with an additional $50 million in earn-out payments based on HealthGrid achieving certain revenue targets over the next three years, according to a recently registered SEC filing. The merger of the two companies is expected to close sometime during Q2 2018.

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May 04, 2018

Fierce healthcare coverage of HealthGrid

Allscripts has added a new mobile patient engagement platform to its existing suite of services with the acquisition of HealthGrid.

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April 30, 2018

EY Names HealthGrid CEO Raj Toleti Entrepreneur of the Year 2018 Award Finalist in Florida


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April 17, 2018

HealthGrid and Microsoft - Changing the Default

 Listen to our Partner, Microsoft, interview Raj Toleti about innovative ways to engage your patient population.

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March 05, 2018

HealthGrid Reinforces Commitment to Value-Based-Care with Advanced Blue Button Features


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February 20, 2018

HealthGrid Rated* in the Top Right Quadrant for Patient Experience in the KLAS 2017 Patient Engagement Report

KLAS gives CareNotify™ a score of 7.9*/9.0 for Improving Overall Patient Experience

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February 14, 2018

Changing the Default: Using Human-Centered Design to Boost Patient Engagement

By Raj Toleti, CEO and Co-Founder, HealthGrid


Too often, health systems put up a patient web portal, pass out instructions, and then ― like the builders in the “Field of Dreams” ― wait for people to show up. But the vast majority of patients never make the trip.

That’s because the web-based portal doesn’t meet today’s healthcare consumers where most live, which is on their phones. Only 5 to 10 percent of patients interact with web portals, while up to 90 percent instead engage via messaging pushed to them via texts or other mobile methods. More than 80 percent of patients prefer to interact via mobile devices today. As a result, today’s healthcare providers need a solution that changes the default. They need solutions that do not require patients to log in to a patient portal. They need solutions that deliver SMS messages “just in time,” with weblinks making it easy to execute specific care tasks for pre-care, point-of-care and post-care.

Why is this important? Patients who are more actively involved in their healthcare tend to have better outcomes, such as reduced hospital admissions ― which means lower costs.

Value-based payment models now being adopted have increased the emphasis on outcomes ― meaning that getting patients engaged has become mission-critical.

To achieve this, health systems need to change their decades-old default approaches.

Many use ― in addition to portals ― multiple different apps to handle segments of patient outreach, such as those for reminders or scheduling. However, this can lead to disjointed, uneven care. A unified platform integrating all outreach technologies is more efficient, effective — and engaging.

Also important: human-centered design, which recognizes consumer needs and helps create visually friendly interfaces, easy-to-use tools and information served in small chunks (such as discharge instructions, given in a series of linked texts, in addition to the usual packet of densely printed pages).

Services can also be customized to the type of patient:

  • A prospective or new patient might be reached through social media ads, posts and reviews and can go online to view information about the physician, set up an appointment and fill out new patient questionnaires.
  • An episodic or well patient can be reached with just-in-time appointment reminders, check-ins, surveys and post-care summaries sent via text, email or automated voice response.
  • A chronic patient can receive these messages as well as additional outreach, such as periodic reminders relevant to that person. A patient living with diabetes can be reminded to come in for three-month bloodwork, for instance.

Special needs can also be addressed. For example, a parent working on an oil rig had a child who was many miles away and in need of surgery. The parent signed a consent form via text. The hospital also was able to help the parent stay virtually connected to the action with a series of texts documenting the child’s progress through pre-op to recovery ― much like a Twitter feed.

In the KLAS Patient Engagement 2017 report, one health system reported shifting to texting patients, which drove patient engagement. “We ended up with a real mobile connection with our patients,” the health system’s executive said, citing a 50 percent response rate to texts. “We don’t send emails because people don’t read emails anymore. The texts are pushed in real time for very specific reasons, such as preparing for a visit, providing post-case information, setting up appointments or speaking with a physician. At the end of the day, it is what consumers want that will drive how successful we can be.”

By adopting a robust, consistent and human-centered engagement platform, health systems can increase patient satisfaction and motivate patients to become more active partners in their care ― resulting in better health and improved outcomes.

Continue the conversation at HIMSS18. Visit us at Booth 4769.


Original Blog Posted on  and

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February 13, 2018

HealthGrid has an Explosive 2017 and is Poised for Another Breakthrough Year in 2018


Growth Drives Expansion of HealthGrid's Leadership Team

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January 24, 2018

Patient Engagement is a Vital Necessity with Fee-for-Value Reimbursements

By Geeta Nayyar, MD, MBA, Chief Healthcare and Innovation Officer, Femwell Group Health

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January 23, 2018

Better outcomes with better engaged patients

This year at HIMSS, the industry-leading event for healthcare professionals, Microsoft will bring healthcare partners from around the world to demonstrate innovative solutions currently empowering the digital transformation of the health industry. This blog post is the first in a series about how Microsoft provides the intelligent services and trusted platform for partner solutions; it focuses on solutions that better engage patients. Join Microsoft and its partners at HIMSS18.

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January 12, 2018

HealthGrid partners with Iatric Systems to help MEDITECH hospital meet MU requirements

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December 22, 2017

3 health IT experts weigh in on providing choice in patient engagement

Patients are seeking greater control over their healthcare decisions. However, despite a growing emphasis on patient experience under value-based care models, hospitals still struggle to provide patients with the care they demand.

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November 14, 2017

Rising Stars of HIT

Exploring the limitless field of health information technology with some of the best and brightest

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November 13, 2017

Honored to be speaking at the Becker's Hospital Review 6th Annual CEO + CFO Roundtable

Patient Engagement Strategies and Technologies That Are Positively Impacting the Value Based Care Model

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November 01, 2017

5 Essential Shifts to Achieve the Promise of Patient Engagement Solutions

By Raj Tolelti (Originally written for AEHIT News Volume 1, No. 2)

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October 31, 2017

AEHIT awards HealthGrid customers, Femwell and Community Health Systems for innovation

AEHIT honored healthcare systems for their exemplary leadership, innovation and collaboration through the application of technology in healthcare. The awards were announced Oct. 31 at the 2017 AEHIT Fall Summit in San Antonio.


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October 04, 2017

What’s in DesignThinking? HIT should be

As we kick off National Health IT (NHIT) Week, it is a perfect opportunity to focus on why it’s time for design thinking to evolve to #DesignThinkingHIT for all health IT stakeholders.

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October 04, 2017

EHealth Radio Interview - Patient Engagement and Patient Empowerment for Better Health and Better Outcomes

Listen to Eric Michaels Interview Raj Toleti on the topic of Patient Empowerment

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September 15, 2017

Tech Company News featured article: HealthGrid Delivers A Comprehensive Patient Engagement Platform For Healthcare Providers

 HeallthGrid CEO, Raj Toleti is featured in an interview by Tech Company News

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August 15, 2017

CareNarrative™ Is The First Mobile Patient Engagement Solution To Be Certified By The National Committee For Quality Assurance(NCQA) For Patient-Centered Medical Home (PCMH) 2017 Pre-Validation

HealthGrid Customers will now benefit from a Guarantee of Fully Certified Factors For Their PCMH Validation.

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July 10, 2017

HIStalk Practice Interviews Geeta Nayyar, MD, MBA, Chief Healthcare & Innovation Officer at Femwell Group Health

Read HIS Talk's Interview with Geeta Nayya, MD, MBA

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May 23, 2017

Femwell Group Health Partners with HealthGrid to offer a complete Patient Engagement Platform to Improve Patient Experience and Expand Value-based Care

Thousands of patients to benefit from interactive access to care delivered to their mobile device

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May 10, 2017

HealthGrid to Showcase its Full Suite Patient Engagement Platform at Centricity LIVE 2017

GE Healthcare Customers experience powerful results using HealthGrid platform

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April 20, 2017

HealthGrid to Showcase its Patient Engagement Platform at ATA 2017

Platform Delivers up to Ten-fold Increase in Telehealth Utilization

ORLANDO, FL--(Marketwired - April 20, 2017) - HealthGrid, a mobile patient engagement leader, will exhibit its patient engagement platform at the American Telemedicine Association's ATA 2017 conference April 23-25 in Orlando, Fla., focusing on its ability to drive telehealth utilization and improve the patient experience.

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March 15, 2017

HealthGrid Adds Microsoft Power BI to Patient Engagement Platform

Powerful analytics and data visualization toolset provides real-time population health insights for health system partners

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February 22, 2017

HealthGrid honored as recipient of the 2017 Microsoft Health Innovation Awards


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February 21, 2017

Winners of the 2017 Microsoft Health Innovation Awards


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February 15, 2017

HealthGrid Integrates with Microsoft Dynamics 365 to Automate Patient Interactions During Care Journey

 Next generation CRM platform improves patient acquisition, retention, care plan management

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January 31, 2017

HealthGrid Selected as a Member of GE Healthcare's Centricity Partner Program

ORLANDO, FL – HealthGrid, a mobile patient engagement leader, today announced that GE Healthcare has selected the company as a member of its GE Centricity™ Partner Program. The program recognizes complementary Centricity software and services partners and enables them to collaboratively test their software and services with GE Healthcare solutions. HealthGrid's CareNarrative and CareNotify offerings for patient engagement help providers connect with patients throughout their care journey and improve the overall patient experience.

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January 24, 2017

ION Solutions to Provide Patient Engagement Technology to its Nationwide Oncology Network with HealthGrid

Solutions to Provide Patient Engagement Technology to its Nationwide Oncology Network with HealthGrid.

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December 06, 2016

ColumbiaDoctors Selects HealthGrid’s Mobile Patient Engagement Platform to Enhance Patient Experience and Care Delivery

Technology Helps Providers and Patients Connect Anytime, Anywhere.

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November 08, 2016

Challenges Drive Innovation at Miami Children’s Health System

 Ed Martinez, CIO, Miami Children's Heath System Interviewed by Hispanic Executive Magazine

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August 20, 2016

Healthwise and HealthGrid Announce Agreement to Offer Personalized Mobile Content for Deeper Patient Engagement

HealthGrid first in the nation to deliver personalized, intelligently-timed health information to patients on their mobile devices.

Orlando, FL – Healthwise and HealthGrid unveiled a joint agreement today to deliver Healthwise's health education content to patients using HealthGrid's patient engagement solution. This collaboration will empower patients by combining customized patient education from the world's leading nonprofit provider with timely and intelligent technology that delivers information directly to patients before, during, and after health provider visits.

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August 10, 2016

HealthGrid Chosen as Preferred Patient Engagement Vendor by Major Health Systems Health systems attracted to its expanding bundled & alternative payment models

Orlando, FL – HealthGrid is poised to advance healthcare providers’ ability to increase value and return on investment (ROI) by strengthening their MACRA (Medicare Access and CHIP Reauthorization Act) and MIPS (Merit-based Incentive Payment System) readiness. The company is one of the few mobile-first patient engagement platforms to offer this functionality, increasing its appeal to both physician groups and hospitals.

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July 16, 2016

Modern Healthcare Interview with HealthGrid Client - Ed Martinez, Miami Children's Health System

 Ed Martinez, CIO, Miami Children's Heath System Interviewed by Modern HealthCare Magazine

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April 15, 2016

HealthGrid Partners with VITAS and Nicklaus Children's Hospital to Provide Live, Two-Way Patient Data Communication

ORLANDO, FL –  HealthGrid, a provider of solutions that vastly improve the communication of patient data throughout the care continuum, today announced it has completed the rollout of a landmark mobile patient data exchange solution with partners VITAS Healthcare and Nicklaus Children's Hospital (formerly Miami Children's Hospital). As the first live, two-way system of its kind, the solution has the potential to transform healthcare collaboration by virtually eliminating delays, errors and disruptions between upstream and downstream healthcare providers.

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January 18, 2016

HealthGrid Collaborates with Microsoft to Bring Industry Leading Healthcare CRM Platform to Microsoft Azure.™

HealthGrid offers a powerful, industry-disrupting solution to health systems and providers working to engage their patients anytime, anywhere, on any device.

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November 04, 2015

HealthGrid Introduces Industry's First mobile, enterprise patient engagement Platform - "Meeting Patients Where They Are"

HealthGrid today announced the release of its breakthrough mobile, enterprise patient engagement platform , a next-generation solution to engage patients. For the first time, providers can connect and engage with patients across the care continuum anywhere, anytime, and on any electronic device using HealthGrid's multiple activation solutions—all while meeting quality and cost initiatives.

The statistics are startling. Large Health Systems and Provider Organizations leveraging HealthGrid's mobile CRM platform for patient outreach, registration, and care coordination have experienced a:

  • 200% increase in patient engagement compared to their traditional patient engagement tactics.
  • 40% improvement in quality through closure of gaps in care.
  • 20% reduction in administrative costs; and increased patient portion collections.

"As consumers are moving towards on-demand access, nothing is more important than enabling the immediacy, convenience, and connectivity of mobile technology to deliver actionable health information. We've found that less engagement is more, if you activate the patient with precise timing and context" - said Raj Toleti, co-founder of HealthGrid.

From pre-care notifications to point-of-care registration, and finally, to patient-specific, post-care follow up, HealthGrid enables care teams to reach patients and their families instantly with valuable health information—and patients can respond instantly with the touch of a fingertip. It's the only enterprise platform of its kind allowing providers to engage patients at any point in the care continuum using one mobile platform:

Gap in Care Identification, Intelligent Notifications, Pre-visit Education and Prep, Mobile Check-in and Automated Secure Messaging

Check-in, In Patient Notifications/Campaigns, Patient Family Engagement, Patient Education and Discharge Prep

Discharge Instructions, Care Summaries, Clinical Follow Ups, Referral Management and Automated Secure Messaging

"Each HealthGrid service is designed to solve a particular challenge," said Edward Martinez, SVP and CIO of Nicklaus Children's Hospital, formerly Miami Children's Hospital. "Connecting patients, families and care givers with one mobile platform is essential today, Healthgrid's platform gives patients and their families everything they need to know about their care journey and at the same time the platform ensures that every staff member has the same actionable information"

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September 22, 2015

BayCare Launches New Mobile Application for Patient Discharge Instructions

Clearwater, Fla., – To make it easier for hospital patients to transition back to their home environment, BayCare Health System is launching an application that allows people to receive discharge instructions on their mobile devices.

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April 03, 2015

Introducing HealthGrid: First ONC Certified Mobile Collaboration Platform for Connecting Care Teams and Patients

ORLANDO, FL – Seeking to solve one of the most difficult challenges in healthcare IT, experienced IT entrepreneurs Raj and Chakri Toleti have founded HealthGrid, a new company and product that vastly improves the communication of patient data to clinicians and patients throughout the care continuum. As a fully-integrated, secure mobile collaboration platform, HealthGrid simultaneously satisfies many CMS Meaningful Use Phase 2 (MU2) requirements by securely transmitting summary of care information between providers; it also gives patients and families access to discharge instructions on any mobile device.

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