March 25, 2019

Allscripts FollowMyHealth helping drive digital transformation with patient/consumer engagement platform; Expands relationship with Ephraim McDowell Health


CHICAGO – March 25, 2019 – Allscripts (NASDAQ: MDRX) FollowMyHealth today announced partnership with Ephraim McDowell Health on its enterprise and mobile patient engagement platform.

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March 15, 2019

HealthGrid CEO On Empowering Patients In The Current Health System

Raj Toleti comes from a family of physicians and has been around the healthcare industry his entire life. Having a front row seat has led the CEO of HealthGrid to come to a significant conclusion:

“Patients are not empowered [in the health system],” he says. “So that’s where my journey has led me. I started in the late 1990s building technology that could empower and educate patients to get a better outcome.”

Toleti, an entrepreneur at heart, had his first go-around in this arena as CEO and founder of Galvannon, which made the first commercially available patient self-service kiosk and software platforms to automate patient check-in and intake processes at hospitals. He sold that company to NCR and a few years later started another patient engagement company, which he helped run for five years.

By 2015, Toleti was at it again—starting and building up HealthGrid, which offers an enterprise mobile patient communication platform. Last year, Toleti sold HealthGrid to Allscripts for $60 million to be part of its larger health IT ecosystem. Chief Executive spoke to Toleti, who remains CEO of HealthGrid, about how the deal went down, educating providers on the benefits of investing in patient engagement and more. Below are excerpts from the conversation.

How Did The Allscripts Acquisition Happen And Why Is It Beneficial To Both Companies?

Allscripts has been very active from an M&A perspective, they’ve been able to bring together multiple [electronic medical record] systems and other technologies. Some of Allscripts’ customers…started to see FollowMyHealth (Allscripts’ patient portal product) as a best of breed patient portal, but said if you combine capabilities such as HealthGrid with FollowMyHealth, one and one can truly become more. [Allscripts CEO] Paul Black and [Allscripts’ executive] Jim Hewitt and others at Allscripts started talking to their own customer base, it was a pattern for them [to hear] that this potential combination would truly empower the customers of the patients.

So [the fall of 2017], Allscripts reached out to me… and basically we had multiple discussions, to [determine] if we felt philosophically there was a level of synergy between both organizations. And we truly felt there was a mind melt there. We’re now seeing that traction with our customer base.

Having said that, 80 percent of my customers were non-Allscripts, like Cerner, etc. At the end of the day, if you ask us what our lead is in the marketplaces, it’s that every other EMR [company] still focuses on their patient portal as their primary patient engagement capability, and we do not. So, to leapfrog that and provide engagement to 70, 80, 90 percent as opposed to patient portal engagement rates of five or 10 percent across the industry, you need something like HealthGrid. That’s what Allscripts realized and saw the synergies.

What Are Some Of The Challenges HealthGrid Faces On A Day-To-Day Basis?

Allscripts has been one of the top three vendors for us to basically inorganically get a customer base that we can rapidly roll this out to and truly create change. Government compliance patient engagement metrics basically dwindled down to like one patient sending a secure message. I mean, we as a country have reduced the thresholds we’re shooting for. So, for us to grow the business and make an impact in the society, we truly felt that we needed to partner with one of the top vendors in the space. By partnering with Allscripts, we found a way to overcome the challenge of growing our business quickly.

What do we face from a day-to-day perspective in terms of championing this mission of empowering patients? Every time you’re in a healthcare organization, we find ourselves educating the healthcare organization on where they can begin their patient engagement journey. You can start with point of care. You can start with pre-care. You can start by automating certain things for the patient. Today the industry knows that it needs to have an effective patient engagement platform, but sometimes they’re challenged as to where they need to startbecause a number of initiatives might already be in play or multiple departments are trying to do the same thing. So, one challenge is actually creating the strategy around the patient engagement journey for healthcare organizations.

What Advice Do You Have To CEOs Who Are Trying To Figure Out How To Empower Consumers In Healthcare?

Every CEO that we talked to, patient engagement is one of their top three objectives. They have their mindshare around consumer engagement. One thing I say to CEOs is you need to have a roadmap of how to implement your patient engagement strategy. There are so many points of entry. You can do check ins, you can do gap-in-care outreach…there are multiple capabilities for a patient that you can automate. Having a clear patient engagement strategy for their own organization is going to be key. The way that they can actually get to that is to look at the current initiatives that are already in play and then  put that against the backdrop of a comprehensive patient engagement strategy. If you have 20 things that you can do in this comprehensive patient engagement strategy, maybe you’re already doing five things and how do you take those five things that you’re already doing and bring to bear the best of their capabilities without any disruption? That’s really how they should be thinking about embarking upon patient engagement.

Written By: Gabriel Perna.

Original article may be found by clicking here.

 

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February 26, 2019

Blessing Health System expands Allscripts partnership with clinical and financial solutions

Health system extends and further expands portfolio to provide integrated platform that includes clinical and financial solutions for both acute and ambulatory settings

 

CHICAGO, Feb. 26, 2019 (GLOBE NEWSWIRE) -- Blessing Health System, a not-for-profit healthcare organization based in Quincy, Ill., expanded and extended its commitment to Allscripts (NASDAQ: MDRX), creating one single integrated clinical and financial patient record. With this expansion, the organization’s portfolio will now include the Sunrise™ suite of solutions, including Sunrise™ Ambulatory, Sunrise™ Financial Manager, Sunrise™ Surgical Care, Sunrise™ Wound Care, Sunrise™ Mobility and Smart Pump Integration to support the organization’s strategic clinical and financial initiatives.

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February 15, 2019

Live from HIMSS 2019: What Changed for the Patient after the Portal?

https://twitter.com/HIMSS/status/1096552234509365248

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January 01, 2019

Patient Engagement Strategies and Technologies that Are Positively Impacting Value-Based Care Models

Digital transformation is upon us. As hospitals and health systems evolve from fee-for-service to value-based-care models, it is paramount that patient engagement and experience be part of the long-term strategy. Streamlining and optimizing administrative and clinical workflows so that patient outreach and engagement are timely, relevant, and proactive has never been more important. In this HFMA virtual roundtable, several healthcare leaders share insights into how they are cultivating patient engagement strategies and implementing open, flexible, enterprise technologies to improve quality and the patient experience.

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October 04, 2018

Nicklaus Children's Hospital Wins Allscripts Client Innovation Excellence (ACIE) Award for Patient Centric Care Model

 Allscripts is inspired by our clients’ accomplishments with some of healthcare’s most difficult challenges. At this week’s Allscripts Client Experience (ACE) user group meeting for hospitals and health systems, Allscripts recognized some outstanding accomplishments with five Allscripts Client Innovation Excellence (ACIE) awards.  Nicklaus Children's Health System was one of the recipients.

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August 28, 2018

Can Outside Disruptors Increase Patient Engagement?

Listen to Dr. Nayyar speak on the topic of patient engagement.

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July 05, 2018

Allscripts plots growth in health IT

Chicago-based Allscripts Healthcare Solutions has further solidified its position in the connected health platform space with its acquisition of HealthGrid — and an Allscripts executive says more M&A activity is ahead.

Allscripts — which provides physician practices, hospitals, and other health care providers with practice management and electronic health record technology — acquired the health care IT division of McKesson for $185 million in cash last fall before laying out another $100 million to pick up Silicon Valley's Practice Fusion electronic health record platform earlier this year. The company closed its $60 million cash deal for HealthGrid in May. Improving the level of patient engagement with providers – while boosting Allscripts' customer base and product portfolio — was the driving force behind each of these deals, according to Jim Hewitt, executive vice president of solutions development for Allscripts, who sat down with Crain's last week to discuss the string of acquisitions — and hint at what's ahead.

"We firmly believe there will be continued consolidation in the health IT market, down to maybe three to four major players," Hewitt said. "We're doing what we need to do to make sure we are one of those three." The deal with McKesson represented a synergistic fit, he said, while the HealthGrid acquisition was all about snapping up a patient-engagement tool that will be valuable to Allscripts going forward.

That tool was the brainchild of Raj Toleti, the co-founder of HealthGrid who was recently honored as "Entrepreneur of the Year" for Florida in the health care technology category. Toleti previously founded (and later sold) two other companies in this same field of patient engagement technology, Galvanon and Cytura. He launched HealthGrid in early 2015 with an emphasis on incorporating smartphone technology into the provider-patient equation.

Patients are becoming more and more comfortable with communicating with their health care providers and their office staffs online — and especially via smartphone. Integrating HealthGrid with Allscripts' existing platform, called FollowMyHealth, will make life easier for patients and health care workers, providing a single platform for accessing test results and medical history, booking appointments, paying outstanding bills, and completing myriad other functions.

"We truly believe patient engagement is going to be a platform play," Toleti said. "Patients want one, unified platform across care settings."

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June 12, 2018

HealthGrid CEO awarded Ernst & Young’s Entrepreneur of the Year for Florida Region

CHICAGO and ORLANDO, Fla., June 12, 2018 (GLOBE NEWSWIRE) -- Allscripts (NASDAQ:MDRX) announced today that HealthGrid Chief Executive Officer Raj Toleti was honored as Ernst & Young’s Entrepreneur of the Year for the Florida Region in the Health Care Technology category.

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June 11, 2018

What a new customer engagement platform means for Allscripts' future

 Allscripts recently acquired HealthGrid, a customer engagement platform, in a deal that has the potential to significantly change Allscripts' role in the patient's care continuum.

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May 24, 2018

HealthGrid named Commercial Services Winner of 12th Annual SMART Awards

Orlando, Fla., May 15, 2018 – The Orlando Chapter of the Association for Corporate Growth (ACG Orlando) recognized six middle market companies for excellence in corporate growth that spotlight Central Florida’s thriving economic during the 2018 ACG Orlando SMART Awards program sponsored by City National Bank and Nperspective CFO & Strategic Services.

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May 11, 2018

From point of care to mobile communication: Patient engagement spans the entire healthcare journey

A healthy patient might spend as little as 15 to 30 minutes with his or her primary care doctor during the course of a year.

Add chronic health conditions to the mix, and that same patient will spend an average of 15 hours with his or her doctor out of 8,760 total hours in a year. Whether 15 minutes or 15 hours, point of care visits are critical milestones in a patient’s health journey. It’s where providers diagnose and treat patients, but it should serve as just the beginning of the provider-patient relationship.

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May 08, 2018

Allscripts acquires HealthGrid patient communication platform

EHR vendor Allscripts has made an agreement to purchase patient communication app maker HealthGrid for $60 million in cash, with an additional $50 million in earn-out payments based on HealthGrid achieving certain revenue targets over the next three years, according to a recently registered SEC filing. The merger of the two companies is expected to close sometime during Q2 2018.

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May 04, 2018

Fierce healthcare coverage of HealthGrid

Allscripts has added a new mobile patient engagement platform to its existing suite of services with the acquisition of HealthGrid.

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April 30, 2018

EY Names HealthGrid CEO Raj Toleti Entrepreneur of the Year 2018 Award Finalist in Florida

 

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April 17, 2018

HealthGrid and Microsoft - Changing the Default

 Listen to our Partner, Microsoft, interview Raj Toleti about innovative ways to engage your patient population.

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March 15, 2018

geeta Nayyar, MD, MBD Talks Patient Engagement at HIMSS 2018

Hear Dr. Nayyar's view point on Patient Engagement's role in delivering quality healthcare.

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March 05, 2018

HealthGrid Reinforces Commitment to Value-Based-Care with Advanced Blue Button Features

 

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February 20, 2018

HealthGrid Rated* in the Top Right Quadrant for Patient Experience in the KLAS 2017 Patient Engagement Report

KLAS gives CareNotify™ a score of 7.9*/9.0 for Improving Overall Patient Experience

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February 14, 2018

Changing the Default: Using Human-Centered Design to Boost Patient Engagement

Too often, health systems put up a patient web portal, pass out instructions, and then ― like the builders in the “Field of Dreams” ― wait for people to show up. But the vast majority of patients never make the trip.

That’s because the web-based portal doesn’t meet today’s healthcare consumers where most live, which is on their phones. Only 5 to 10 percent of patients interact with web portals, while up to 90 percent instead engage via messaging pushed to them via texts or other mobile methods. More than 80 percent of patients prefer to interact via mobile devices today. As a result, today’s healthcare providers need a solution that changes the default. They need solutions that do not require patients to log in to a patient portal. They need solutions that deliver SMS messages “just in time,” with weblinks making it easy to execute specific care tasks for pre-care, point-of-care and post-care.

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February 13, 2018

HealthGrid has an Explosive 2017 and is Poised for Another Breakthrough Year in 2018

 

Growth Drives Expansion of HealthGrid's Leadership Team

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January 24, 2018

Patient Engagement is a Vital Necessity with Fee-for-Value Reimbursements

By Geeta Nayyar, MD, MBA, Chief Healthcare and Innovation Officer, Femwell Group Health

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January 23, 2018

Better outcomes with better engaged patients

This year at HIMSS, the industry-leading event for healthcare professionals, Microsoft will bring healthcare partners from around the world to demonstrate innovative solutions currently empowering the digital transformation of the health industry. This blog post is the first in a series about how Microsoft provides the intelligent services and trusted platform for partner solutions; it focuses on solutions that better engage patients. Join Microsoft and its partners at HIMSS18.

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January 12, 2018

HealthGrid partners with Iatric Systems to help MEDITECH hospital meet MU requirements

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December 22, 2017

3 health IT experts weigh in on providing choice in patient engagement

Patients are seeking greater control over their healthcare decisions. However, despite a growing emphasis on patient experience under value-based care models, hospitals still struggle to provide patients with the care they demand.

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November 14, 2017

Rising Stars of HIT

Exploring the limitless field of health information technology with some of the best and brightest

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November 13, 2017

Honored to be speaking at the Becker's Hospital Review 6th Annual CEO + CFO Roundtable

Patient Engagement Strategies and Technologies That Are Positively Impacting the Value Based Care Model

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November 01, 2017

5 Essential Shifts to Achieve the Promise of Patient Engagement Solutions

By Raj Tolelti (Originally written for AEHIT News Volume 1, No. 2)

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October 31, 2017

AEHIT awards HealthGrid customers, Femwell and Community Health Systems for innovation

AEHIT honored healthcare systems for their exemplary leadership, innovation and collaboration through the application of technology in healthcare. The awards were announced Oct. 31 at the 2017 AEHIT Fall Summit in San Antonio.

 

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October 04, 2017

What’s in DesignThinking? HIT should be

As we kick off National Health IT (NHIT) Week, it is a perfect opportunity to focus on why it’s time for design thinking to evolve to #DesignThinkingHIT for all health IT stakeholders.

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October 04, 2017

EHealth Radio Interview - Patient Engagement and Patient Empowerment for Better Health and Better Outcomes

Listen to Eric Michaels Interview Raj Toleti on the topic of Patient Empowerment

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September 15, 2017

Tech Company News featured article: HealthGrid Delivers A Comprehensive Patient Engagement Platform For Healthcare Providers

 HeallthGrid CEO, Raj Toleti is featured in an interview by Tech Company News

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August 15, 2017

CareNarrative™ Is The First Mobile Patient Engagement Solution To Be Certified By The National Committee For Quality Assurance(NCQA) For Patient-Centered Medical Home (PCMH) 2017 Pre-Validation

HealthGrid Customers will now benefit from a Guarantee of Fully Certified Factors For Their PCMH Validation.

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July 10, 2017

HIStalk Practice Interviews Geeta Nayyar, MD, MBA, Chief Healthcare & Innovation Officer at Femwell Group Health

Read HIS Talk's Interview with Geeta Nayya, MD, MBA

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May 23, 2017

Femwell Group Health Partners with HealthGrid to offer a complete Patient Engagement Platform to Improve Patient Experience and Expand Value-based Care

Thousands of patients to benefit from interactive access to care delivered to their mobile device

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May 10, 2017

HealthGrid to Showcase its Full Suite Patient Engagement Platform at Centricity LIVE 2017

GE Healthcare Customers experience powerful results using HealthGrid platform

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April 20, 2017

HealthGrid to Showcase its Patient Engagement Platform at ATA 2017

Platform Delivers up to Ten-fold Increase in Telehealth Utilization

ORLANDO, FL--(Marketwired - April 20, 2017) - HealthGrid, a mobile patient engagement leader, will exhibit its patient engagement platform at the American Telemedicine Association's ATA 2017 conference April 23-25 in Orlando, Fla., focusing on its ability to drive telehealth utilization and improve the patient experience.

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March 15, 2017

HealthGrid Adds Microsoft Power BI to Patient Engagement Platform

Powerful analytics and data visualization toolset provides real-time population health insights for health system partners

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February 22, 2017

HealthGrid honored as recipient of the 2017 Microsoft Health Innovation Awards

 

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February 21, 2017

Winners of the 2017 Microsoft Health Innovation Awards

 

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February 15, 2017

HealthGrid Integrates with Microsoft Dynamics 365 to Automate Patient Interactions During Care Journey

 Next generation CRM platform improves patient acquisition, retention, care plan management

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January 31, 2017

HealthGrid Selected as a Member of GE Healthcare's Centricity Partner Program

ORLANDO, FL – HealthGrid, a mobile patient engagement leader, today announced that GE Healthcare has selected the company as a member of its GE Centricity™ Partner Program. The program recognizes complementary Centricity software and services partners and enables them to collaboratively test their software and services with GE Healthcare solutions. HealthGrid's CareNarrative and CareNotify offerings for patient engagement help providers connect with patients throughout their care journey and improve the overall patient experience.

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January 24, 2017

ION Solutions to Provide Patient Engagement Technology to its Nationwide Oncology Network with HealthGrid

Solutions to Provide Patient Engagement Technology to its Nationwide Oncology Network with HealthGrid.

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December 06, 2016

ColumbiaDoctors Selects HealthGrid’s Mobile Patient Engagement Platform to Enhance Patient Experience and Care Delivery

Technology Helps Providers and Patients Connect Anytime, Anywhere.

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November 08, 2016

Challenges Drive Innovation at Miami Children’s Health System

 Ed Martinez, CIO, Miami Children's Heath System Interviewed by Hispanic Executive Magazine

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August 20, 2016

Healthwise and HealthGrid Announce Agreement to Offer Personalized Mobile Content for Deeper Patient Engagement

HealthGrid first in the nation to deliver personalized, intelligently-timed health information to patients on their mobile devices.

Orlando, FL – Healthwise and HealthGrid unveiled a joint agreement today to deliver Healthwise's health education content to patients using HealthGrid's patient engagement solution. This collaboration will empower patients by combining customized patient education from the world's leading nonprofit provider with timely and intelligent technology that delivers information directly to patients before, during, and after health provider visits.

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August 10, 2016

HealthGrid Chosen as Preferred Patient Engagement Vendor by Major Health Systems Health systems attracted to its expanding bundled & alternative payment models

Orlando, FL – HealthGrid is poised to advance healthcare providers’ ability to increase value and return on investment (ROI) by strengthening their MACRA (Medicare Access and CHIP Reauthorization Act) and MIPS (Merit-based Incentive Payment System) readiness. The company is one of the few mobile-first patient engagement platforms to offer this functionality, increasing its appeal to both physician groups and hospitals.

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July 16, 2016

Modern Healthcare Interview with HealthGrid Client - Ed Martinez, Miami Children's Health System

 Ed Martinez, CIO, Miami Children's Heath System Interviewed by Modern HealthCare Magazine

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April 15, 2016

HealthGrid Partners with VITAS and Nicklaus Children's Hospital to Provide Live, Two-Way Patient Data Communication

ORLANDO, FL –  HealthGrid, a provider of solutions that vastly improve the communication of patient data throughout the care continuum, today announced it has completed the rollout of a landmark mobile patient data exchange solution with partners VITAS Healthcare and Nicklaus Children's Hospital (formerly Miami Children's Hospital). As the first live, two-way system of its kind, the solution has the potential to transform healthcare collaboration by virtually eliminating delays, errors and disruptions between upstream and downstream healthcare providers.

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January 18, 2016

HealthGrid Collaborates with Microsoft to Bring Industry Leading Healthcare CRM Platform to Microsoft Azure.™

HealthGrid offers a powerful, industry-disrupting solution to health systems and providers working to engage their patients anytime, anywhere, on any device.

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