January 23, 2018

Better outcomes with better engaged patients

This year at HIMSS, the industry-leading event for healthcare professionals, Microsoft will bring healthcare partners from around the world to demonstrate innovative solutions currently empowering the digital transformation of the health industry. This blog post is the first in a series about how Microsoft provides the intelligent services and trusted platform for partner solutions; it focuses on solutions that better engage patients. Join Microsoft and its partners at HIMSS18.

Just as digital transformation has raised customer expectations in other industries, patients today have higher expectations of the health organizations they interact with. Patients are no longer willing to wait through numerous inconclusive appointments in the hope that they might be cured – 88% of patients confirm they would switch providers without hesitation if dissatisfied with the care they received.[1]

Imagine a world where health organizations have risen to – and surpassed – these expectations, a world in which great patient relationships and better outcomes are the norm. In this world, patients have greater insight, control, and responsibility, enabling them to proactively manage their health. Patients and health organizations have a real connection and use emails, texts, and video calls to achieve health goals and strengthen relationships. A secure, self-service web portal keeps patients engaged and gives them access to full health records, information, and resources. With more communication occurring between in-person visits, including automated health reminders, patients and providers can focus on preventative health and condition management. This enables patients to stay on top of their health rather than reacting to health problems as they occur.

In this world, health organizations connect with patients and their families using video conferencing, emails, and instant messaging to enable continuous communication throughout the entire care cycle. By engaging family members and support systems, care providers turn patients’ loved ones into more effective players on the patient’s personal care team.

Microsoft is deeply committed to seeing these possibilities through to reality.

Microsoft enables a world where patients are proactively engaged

Microsoft is developing technologies that enable health organizations to take a proactive approach to patient engagement and give patients more control of their health. These offerings include intelligent services and trusted platforms that help health organizations develop pervasive relationships, give patients self-service access and proactive reminders, and reduce admissions and readmissions.

With intelligent communications like Skype for Business and virtual health solutions Microsoft gives patients more avenues to communicate with caregivers whenever and wherever is most convenient. With these technologies, providers gain more flexibility to efficiently engage with patients. Additionally, care workers armed with mobile tools can serve remote populations, extending care and treatment options to previously hard-to-reach patients.

The Microsoft cloud enables self-service access and proactive reminders that give patients more power to stay on top of their health. With health data, test results, and billing statements available at their fingertips, patients gain a 360-degree view of their wellness that enables them to fit healthcare into their busy lives. By providing proactive reminders and tailored coaching, health providers enable patients to stay true to care plans and achieve their health goals.

While improved engagement provides clear health benefits to patients, care providers benefit from more pervasive relationships due to the lower costs that come with fewer admissions and readmissions. By enabling preventative rather than reactive care, health organizations deliver better outcomes, reducing trips to the emergency room and the substantial costs that come with them. 

Achieving this vision is a team effort

Our partners play a pivotal role in working toward this vision of deeper, more proactive patient engagement.

One of those partners is HealthGrid, which offers a mobile, enterprise patient engagement platform for providers, hospitals, and health systems who want to promote healthy patient populations and manage quality. HealthGrid serves the ambulatory and acute care environments for over 15,000 providers across more than 350 facilities. Their CareNotify solution is a customizable platform that helps organizations adapt to the evolving healthcare environment by redefining how healthcare professionals interact with their patients.

Guided by the belief that the solution to highly engaged patients is simple, HealthGrid allows patients to become more active participants in their care by enabling timely, relevant conversations on the mobile devices they already use every day. HealthGrid’s customers are equipped to deliver patient experiences that include personalized content throughout the entire care journey, dramatically improving the quality of care, improving outcomes, and increasing patient satisfaction. One such customer is Miami Children’s Hospital, which, as a result of implementing HealthGrid technology, has not only achieved significantly improved engagement, but has also recognized a strong ROI.

Visit us at HIMSS

Microsoft provides the intelligent services and trusted platform for health solutions. To learn more about how Microsoft and partners such as HealthGrid are enabling healthcare organizations to empower care teams, visit our booth at HIMSS 2018.

 Original Blog Posted here.