August 20, 2016

Healthwise and HealthGrid Announce Agreement to Offer Personalized Mobile Content for Deeper Patient Engagement

HealthGrid first in the nation to deliver personalized, intelligently-timed health information to patients on their mobile devices.

Orlando, FL – Healthwise and HealthGrid unveiled a joint agreement today to deliver Healthwise's health education content to patients using HealthGrid's patient engagement solution. This collaboration will empower patients by combining customized patient education from the world's leading nonprofit provider with timely and intelligent technology that delivers information directly to patients before, during, and after health provider visits.

Healthwise and HealthGrid's partnership is expected to drive:

  • Higher patient engagement and satisfaction rates
  • More informed patient decision-making
  • Increased operational efficiency for health providers
  • Better patient outcomes

The partnership is on the forefront of a trend in healthcare towards encouraging patient engagement, education, and participation in patient's own health decisions. Patient engagement has been shown to increase patient satisfaction and reduce costs for healthcare providers, according to Dominick Frosch, PhD, a Robert Wood Johnson Foundation (RWJF) scholar and fellow at the Gordon and Betty Moore Foundation's Patient Care program. Recent studies show that patients are eager to access health information on their mobile devices: 72% of internet users say they looked online for health information within the past year, while 52% of smartphone owners have used their phone to look up health or medical information (Pew Research Center).

This collaboration will eliminate two major obstacles facing patient engagement: patient access and lack of physician time. Healthcare providers currently rely on paper print-outs during doctor visits and online portals that expect patients to know when and how to access the information they need. Using Healthwise's content and HealthGrid's CRM platform, curated, personalized content will be pushed to patients' phones via text message at the correct moment in their care journey.

"We are thrilled with this relationship. It will help to empower millions of patients around the world. By receiving high-quality health information on their own personal mobile devices, patients will be more educated, engaged, and have an increased ability to make better health decisions in partnership with their doctor and care team," stated Healthwise's President and COO Jim Giuffré.

"This combination of cutting-edge technology and highly respected, evidence-based content has the potential to revolutionize the patient experience," said Raj Toleti, HealthGrid's founder and CEO. "Both Healthwise and HealthGrid share a strong commitment to increasing patient engagement, and we are excited to partner in pursuit of this common goal."

About Healthwise, Incorporated
Healthwise is a nonprofit organization with a mission to help people make better health decisions. In 2014, Healthwise merged with the Informed Medical Decisions Foundation to further advance its mission. People have turned to Healthwise information more than 1.8 billion times to learn how to do more for themselves, ask for the care they need, and say "no" to the care they don't need. Healthwise partners with hospitals, electronic medical record (EMR) providers, health plans, care management companies, and health websites to provide up-to-date, evidence-based information to the people they serve.